Mail for macOS Setup

This guide explains how to set up your email in Apple Mail on macOS. These instructions apply to both cPanel and Dedicated Email Hosting accounts.

For Server / Hostname fields:

• If you use VentraIP Dedicated Email Hosting, enter:

  ventraip.email

• If you use VentraIP cPanel Hosting, enter:

  mail.yourdomain.com (replace yourdomain.com with your domain)

Unsure which to use? Check our guide here.

1. Open Mail and Add An Account

   • Click ‘Other Mail Account…’ or ‘Add Other Account…’ and then click ‘Mail Account’

   If this isn’t the first email you are adding to the Mail app, with the Mail app open, click on ‘Mail’ in the Top Bar of your Mac (just next to the Apple icon), and then click ‘Add Account’ from the dropdown.

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2. Click ‘Other Mail Account…’ or ‘Add Other Account…’ and then click ‘Mail Account’

   • Name: Enter the name you wish for your emails to appear from

   • Email Address: Enter your email (e.g., [e-mail])

   • Password: your email password

   • Click ‘Sign In’

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3. Enter IMAP/SMTP Server Settings

   • Email Address: Enter your email (e.g., [e-mail])

   • Username: Enter your email (e.g., [e-mail])

   • Password: your email password

   • Account Type: We recommend IMAP, see why.

   • Incoming AND Outgoing Mail Server:

     Dedicated Email Hosting: ventraip.email

     cPanel Email Hosting: mail.yourdomain.com (replace with your actual domain)

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4. Click ‘Sign In’ Again and Follow Any Final Personalisation or Setup Prompts

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     Done!

If you are running into any issues, take a look at our guide on Troubleshooting Email Client Problems.

Still having issues setting up?

While our support for third-party email software is limited, we're happy to help where possible!

If you encounter any errors during configuration, please submit an eTicket with screenshots of both any error messages and your configuration settings so we can assist you.

For advanced troubleshooting needs, please consult a local IT technician or contact the software vendor directly.