Axigen is dying.
Status
VIPcontrol

Troubleshooting Email Client Problems

Encountering issues with your email software can be frustrating, but this guide provides clear and practical troubleshooting steps to help resolve common problems quickly and effectively.

1. Verify Your Login Details

The most common reason for email client issues is incorrect login credentials.

  • Confirm your email address and password: Ensure they are entered correctly without extra spaces or typos.

  • Test using Webmail: You can verify your credentials easily by logging into your Webmail:

If you can successfully access Webmail, your login details are correct.

2. Check Email Configuration Settings

Misconfigured settings can prevent your email client from syncing.

  • Incoming (IMAP) Settings:

    • Server: ventraip.email (Dedicated) or mail.yourdomain.com (cPanel)

    • Port: 993

    • Security: SSL/TLS

  • Outgoing (SMTP) Settings:

    • Server: ventraip.email (Dedicated) or mail.yourdomain.com (cPanel)

    • Port: 465

    • Security: SSL/TLS

Double-check your email client’s configuration against these settings.

3. Device and Software Troubleshooting

Occasionally, device-specific issues or software glitches can cause problems.

  • Restart your device: Rebooting can resolve temporary glitches.

  • Disable VPN: If applicable, turn off your VPN temporarily, as it may interfere with your email client connection.

  • Update your device and email client software: Ensure you're running the latest version of your device operating system and email application.

4. Reset Your Email Password

If you suspect your password may be incorrect or forgotten, reset it easily:

  • Follow our straightforward guide on resetting your Email Password here.

Once reset, update your email client settings with the new password.

5. Remove and Re-add Your Email Account

Persistent syncing issues may be resolved by re-adding your account.

  • Completely remove your email account from your email client.

  • Restart the email client application.

  • Re-add the email account, carefully entering all required details using the correct settings.

6. Check Firewall and Antivirus Settings

Firewalls and antivirus software can sometimes interfere with email syncing, if you run any additional firewalls or antivirus software on top of what comes pre-installed with your operating system, consider the following:

  • Temporarily disable your antivirus software and firewall to check if they're causing connection issues.

  • If disabling resolves the problem, adjust the settings in your security software to allow email client communication.

7. Inspect Storage Quotas

  • Ensure your mailbox is not full. A full mailbox can prevent receiving new emails.

  • You can verify your mailbox storage via Webmail or through cPanel (cPanel Email Accounts) or VIPcontrol (Dedicated Email Accounts)

Still Having Issues?

While our support for third-party email software is limited, we’re happy to help where possible!

If you encounter any errors during configuration, please submit an eTicket with screenshots of both the error messages and your configuration settings so we can assist you.

For advanced troubleshooting needs, please consult a local IT technician or contact the software vendor directly.

NextAdding Email Accounts to Mail Apps

Last updated

Was this helpful?